Reference

Legal Terms For Indonesia Accounts

123apps Legal terms put account access, payment handling and data choices in one clear place before you open an account.

Account termsPayment rulesData choicesLocal-law access
123apps Legal Terms For Indonesia Accounts
CONTACT ROUTES

Where To Raise A Policy Question

A clear contact path helps when a Legal clause affects your account or payment status.

Live chat Use live chat from the account area between 09:00 and 22:00 WIB when you…
Email request Send a Legal question by email with your account phone number and reference code.
Receipt check For DANA, OVO, GoPay, QRIS or bank-transfer concerns, attach the payment receipt and time…
DATA PRACTICE

How 123apps Handles Account Data

Legal also covers the practical handling of information connected with your account. We use submitted details to provide access, verify account ownership, respond to requests and match payment records.

Account details

We use your registered phone number and submitted account details to identify the correct profile, complete the stated verification step and respond to a Legal request about access.

Payment records

A DANA, OVO, GoPay, QRIS, virtual-account or bank-transfer reference may be retained with the related account record so we can check ownership and resolve a status question.

Cookies

Cookies support session continuity between login, the lobby and the cashier. You can adjust cookie settings in your browser, although some account paths may then need another sign-in.

Account security

Keep your phone access private and do not share passwords or verification details. If a login looks unfamiliar, contact support so we can check the account route and payment status.

Record retention

We retain account and transaction records for the period needed to operate the service, answer disputes and meet applicable legal duties. Ask support which record a particular request concerns.

Change request

You may ask us to correct an inaccurate account detail or clarify how it is used. Send the request through live chat or email with the relevant phone number and reference.

Legal Answers Before You Open

These Legal answers address the questions we expect you to ask before creating an account from Indonesia. They cover access, account records, payment evidence, cookies and contact steps, with a direct route to support when your situation needs a personal response.

123apps Legal covers account creation details, phone verification, payment-record handling, cookies, account security, retention and requests to correct information. Access depends on local law, so you should check the terms that apply to your location before opening an account.

Access is available where local law permits and may depend on your location and account details. We may ask for phone verification before account access. If the access screen or a policy clause is unclear, contact live chat during 09:00 to 22:00 WIB.

Legal requires payment details to match the account route used in the cashier. For DANA or QRIS, keep the receipt and reference visible if a status check is needed. We may pause a transaction while payment ownership or account information is checked.

We may keep your registered phone number, account details and related payment references to provide access, verify ownership, answer requests and meet applicable legal duties. Our Legal terms explain the purpose and retention approach, and support can clarify a specific record.

Yes. Legal allows you to ask us to check or correct an inaccurate account detail. Use live chat or email, include your registered phone number and identify the record concerned. Do not include your password, wallet PIN or full payment credentials.

Cookies help maintain a session as you move between login, the lobby and the cashier. You can change browser cookie settings, but disabling some cookies may require another sign-in or affect an account path. The Legal terms explain this practical effect.

Contact our support desk through live chat or email from 09:00 to 22:00 WIB. Quote the clause or describe the account issue, then add your registered phone number and any relevant reference. We will direct the question to the appropriate policy path.